Payment Terms – National Banner Stands accepts Visa and MasterCard & AMX online.
Order Placement – Orders must be placed through NBS web site to ensure assignment of an order ID # for order tracking and project processing.
Turnaround - Standard turnaround time on most items is a quick 2 days from the time we have an approved order and a print ready file. If your project is moved into production on a Monday by noon we will ship it out Wednesday afternoon, by your chosen shipping method. We offer rush and special services like same day or weekend production when possible. Yes, we will open the production facility for emergency production during weekends and holidays.
Shipping - NBS customers will be charged NBS’s shipping cost. We will not mark up shipping costs; however some handling charges may apply. Pickup and delivery are your responsibility.
For returns of custom printed and assembled banner stands including the graphic - We have the strongest most comprehensive return policy in the industry. If you are not satisfied with your purchase please call 877 248 7764 for a Return Material Authorization (RMA) within 5 days of the receipt of your product. Your product must be returned to the warehouse within 10 calendar days of the issuance of the RMA. We will issue a full refund back to your credit card or replace your display with another one of equal value, your choice. That's it...
For returns of hardware only purchases and all items with graphics other than banner stands - If the item (hardware only) is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Due to the nature of custom graphics, unique custom graphics cannot be returned, unless damaged or defective. A 10% open box restocking fee will be assessed on any opened hardware or accessory.
Conditional Image - When submitted files / artwork will not produce a satisfactory end product we will image on a "conditional image" basis. We will not accept returns or remakes on a "conditional image" job. NBS will contact customers if the provided file places the job in the "conditional image" category prior to production. Any quantity print jobs where the client waives the approval of the first print proof will be printed as a "conditional image" job.
Reprints - Reprinting of graphics for errors from National Bannerstands will be at no charge to the customer. Any reprint of any job which requires a new file or a change to an existing file will be billed as a new job. No exceptions.
Limit of Liability - NBS will take great care in handling all original media of all formats. However, submitting any original artwork, printed piece, chart, graph, or any type of media storage, constitutes an agreement by you that if such material is damaged, lost, or stolen, our liability (and that of any other processor) is limited to the replacement of an equivalent amount of unprocessed material or media.
Copyright - Any artwork, design, rendering, photograph, or advertising / marketing ideas produced at any time by NBS, are copyrighted once produced. These products or ideas are the sole possession and intellectual property of NBS. Any unauthorized use of NBS artwork, design, rendering, photograph, advertising / marketing ideas, or intellectual property without the expressed written consent of NBS, will be prosecuted to the fullest extent of the law.
Any art work submitted is considered copyrighted and must have a written release from the artist. The client agrees to save and hold harmless and to indemnify National Banner Stands for all costs, expenses, attorney's fees or judgments resulting from any fees or judgments resulting from any claim or lawsuit asserting copyright infringement from the clients order or the enforcement of any provision.